The Business of Cake Making Podcast

Episode 35 - Customer Experience & Customer Care

October 18, 2021

In this Episode Sammie and Bronya chat about Customer Experience. The journey a customer takes from the moment they find you, until when and even after they receive their cakes.

They discuss emails, phone calls, Social DM's, quotations, invoicing and collections and deliveries.

The also talk about their 2 products of the week

Podbean App

Play this podcast on Podbean App